FAQ

What types of luggage do you offer?

We offer a diverse range of luggage to suit every traveller’s needs. Our collection includes Cabin, Large, Medium, and Extra-Large sizes in both Hard-Sided and Soft-Sided options. We also offer convenient Luggage Sets for those needing multiple pieces.

What are the dimensions of your cabin luggage?

Our cabin luggage measures 56cm x 45cm x 25cm, designed to meet most airline carry-on requirements while maximising your packing space.

What materials are used in your luggage?

We offer both hard-sided and soft-sided luggage options. Our hard-sided cases are made from durable ABS or polycarbonate materials, while our soft-sided luggage features rugged, tear-resistant fabrics with reinforced stitching for long-lasting performance.

Where do you deliver?

We deliver globally to most countries, excluding Asia and some remote areas. Based in Carlisle, UK, we proudly serve travellers across the world through our partnerships with trusted carriers.

What shipping options are available?

We offer two shipping options:
– Standard Shipping (£12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 business days after dispatch.
– Free Shipping: Available on orders over £50, processed within 1-2 business days and delivered via EMS within 15-25 business days after dispatch.

How long does order processing take?

All orders are carefully handled and processed within 1-2 business days from the date of purchase. During this time, our team meticulously prepares your luggage for its journey to ensure it arrives in perfect condition.

Will I have to pay customs duties or import taxes?

Any applicable customs duties or import taxes are the responsibility of the customer and are not included in our shipping charges. These fees vary by country and are determined by your local customs authority.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking information. This allows you to monitor your luggage’s journey and anticipate its arrival.

What is your returns policy?

We offer a straightforward returns policy. You may return items within 15 days of receipt for a full refund or exchange. Please ensure items are returned in their original condition with all tags attached.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at [email protected]. We’ll guide you through the process and provide return instructions.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial details are handled with the utmost care and security.

How can I contact customer service?

Our customer service team can be reached at [email protected]. We’re here to assist you with any questions or concerns about your order, our products, or our services.

What is your company address?

Luggage Store is located at 93 English Street Bridge Street, Carlisle, GB CA5O 2TR, United Kingdom.