At Luggage Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at sidedluggages.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our services and improve your shopping experience:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you make a purchase or create an account
  • Payment Information: Credit card details, PayPal information, and billing address (processed through secure payment gateways)
  • Technical Data: IP address, browser type, device information, and pages visited
  • Communication Data: Correspondence when you contact our customer service team at [email protected]

2. How We Use Your Information

We use your information for the following purposes:

  • Process and fulfil your orders for our luggage products, including Cabin, Large, Medium, and Extra-Large sizes
  • Provide customer support and respond to your inquiries
  • Send order confirmations, shipping updates, and transaction-related communications
  • Improve our website functionality and user experience
  • Prevent fraud and enhance security measures
  • Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your privacy and only share your information when necessary:

  • Service Providers: We share information with trusted third parties who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations
  • Legal Compliance: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is our priority:

  • We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption technology
  • Payment information is processed through PCI-DSS compliant payment gateways
  • Data is stored on secure servers with limited access
  • We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

5. Your Rights

Depending on your location, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Objection: Object to certain processing activities
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for basic website functionality and transaction processing
  • Analytical Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Luggage Store
93 English Street Bridge Street
Carlisle, GB CA5O 2TR
Email: [email protected]