Shipping & Returns

Shipping Information

At Luggage Store, we’re committed to getting your premium luggage to you as efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

We offer two reliable shipping options to meet your needs:

• Standard Shipping (£12.95): Shipped via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Tracking information provided
• Free Shipping (Orders over £50): Shipped via EMS
  • Delivery within 15-25 business days after shipment
  • Available for most destinations (excluding some Asian and remote areas)

International Shipping

We ship worldwide with the exception of some Asian countries and remote areas. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

We stand behind the quality of our premium luggage collections and want you to be completely satisfied with your purchase. Our straightforward returns policy ensures a hassle-free experience if your luggage doesn’t meet your expectations.

Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your item(s).

Condition of Returns

All returned items must be in original, unused condition with all tags attached and in the original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and reason for return/exchange
3. We will email you a Return Merchandise Authorization (RMA) number and return instructions
4. Securely package the item(s) with the RMA number clearly visible on the outside
5. Ship the package to our returns address:
   Luggage Store Returns
   93 English Street Bridge Street
   Carlisle, GB CA5O 2TR

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You will receive an email confirmation once your refund has been processed
• Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)

Exchanges

For exchanges (size, color, or style):

• Follow the same process as returns
• We will ship the replacement item once we receive your return
• Standard shipping charges apply for the new item

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for the return.

Thank you for shopping with Luggage Store – where we deliver quality and convenience worldwide!